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Everybody can experience issues with health and wellbeing, and at Staffordshire University London we are committed to ensuring you get the support and guidance you need.

Student Helpdesk

Our Student Support and Administrator stationed at the Student Helpdesk is your first point of contact for all queries throughout your student journey.

At London's Student Helpdesk, you can access general information or assess your needs in more depth. We can also help you to access services that are best equipped to help you circumstances.

For information and support, or to book an appointment, get in touch:


Phone: 0800 195 1799

Disability support and inclusion

Staffordshire University London works to the social model of disability. This means we aim to remove any social barriers to education that can be created by a disability.

We recognise that sometimes disclosing a disability is challenging. However, we would always encourage you to talk to us to make sure you have access all of the support available. Our team are supportive and understanding and will always value your privacy and right to confidentiality.

We aim to provide you with an individually negotiated support programme that may include:

  • Guidance and help with applications for Disabled Students’ Allowances
  • Provision of academic support
  • Provision of support to help with mobility where that is not the responsibility of your home Social Services Department
  • Provision of specialist support

We can also advise on Disabled Student Allowances, accessibility issues, and a wide range of support and adjustments to meet students' individual needs. We also offer a diagnostic service for students who think they may have a specific learning difficulty.

If you require an assessment of specific support, equipment or software needs as part of your Disabled Students' Allowance (DSA), we can provide you with details of local assessment centres.

For more information about support during your time at the Staffordshire University London and to speak to a Disability Support Adviser, contact the Accessibility services by telephone on 01782 294977 or email

Your mental wellbeing

We all experience difficulties that affect our mental wellbeing, and as a student, you may well find yourself experiencing some of these. These might be related to issues and events at university, or they might be connected to previous experiences or problems in your personal life; we have help and support for you whatever your circumstances.

All Staffordshire University students can access mental wellbeing and counselling support via one combined Student Wellbeing service

For more information about support during your time at Staffordshire University London, email

Student Space

Student Space, a new FREE collaborative mental health programme, has launched to help make it easier for you to find the support that you need during the coronavirus pandemic.

Find out more

Mental health resources

Staffordshire University London students going through a tough time can also now access free online support from external providers signing up with their university email address.  

Access resources


Staffordshire University London students going through a tough time can now access free online support with Togetherall . Whether you’re struggling to sleep, feeling low, stressed or not coping, Togetherall can help you get support, take control and feel better.

The service provides 24/7 online peer and professional support, with trained counsellors. Togetherall provides a safe space online to get things off your chest, explore your feelings and learn how to improve and self-manage your mental health and wellbeing. Togetherall is totally anonymous, so no one will know you’ve chosen to use it unless you tell them.

To join Togetherall’s supportive online community, simply go to  and sign up with your university email address. You then choose an anonymous username for your time on the wall.

Request support

While you are on campus in London, your Student Support and Information Administrator and Institute Managers are in charge of looking after your welfare. They are backed by the support of a full team of counsellors and wellbeing advisors at our main campus at Stoke-on-Trent.

Simply complete the form below to request support from us. We will look at the information you have provided and contact you to arrange an initial assessment appointment, or signpost you to another service if we are not the most appropriate service for you.

Assessment appointment request form
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