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Student wellbeing and support

Everybody can experience issues with health and wellbeing, and at Staffordshire University London we are committed to ensuring you get the support and guidance you need.

London's Student Helpdesk

Our Student Support and Administrator stationed at the Student Helpdesk is your first point of contact for all queries throughout your student journey.

At London's Student Helpdesk, you can access general information or assess your needs in more depth. We can also help you to access services that are best equipped to help you circumstances.

For information and support, or to book an appointment, get in touch:


Phone: 0800 195 1799

Student Inclusion Team

Who are we?

The Student Inclusion Team is made up of:

  • Student Inclusion Manager
  • Staffordshire Regional Access Centre Manager
  • Student Inclusion Advisors
  • Student Inclusion Administrators
  • Student Inclusion Assistants
  • Sessional Assessors

The Team provides advice, support and guidance to applicants, students and staff to promote an environment in which students feel able to be their authentic self and to reach their academic potential.

Report and support

or an overview of support offered across Student Support and Wellbeing Services, including the Sexual Violence Liaison Officer Team, please visit our Report + Support pages and for more information to help you in relation to 

  • Bullying and Harassment
  • Discrimination
  • Domestic Abuse
  • Fraud/Scams
  • Hate Crime/Hate Incident
  • Sexual Violence, Assault and Harassment
  • Stalking

How to contact us

You can book an appointment with a Student Inclusion Advisor via our booking form. Generally appointments will be via Telephone or Microsoft Teams unless you are asked to come to campus.

Our email address is  and we will endeavour to respond to your email within 5 working days.

Student Wellbeing and Safeguarding Team

We all experience problems and difficulties that affect our mental wellbeing and as a student, you may well find yourself experiencing some of these. These might be related to issues and events at university, or they might be connected to previous experiences or issues in your personal life, we have help and support for you whatever your circumstances.

Who are we?

Our team of practitioners are here to support any student experiencing mental wellbeing difficulties.  All students who feel they may benefit from our service can use it. If you are experiencing feelings of being overwhelmed, problems are piling up or you have a personal difficulty that you are struggling to cope with, the wellbeing service can help support you.

What do we offer?

We can offer:

  • General advice and information about mental wellbeing and what help is available
  • Talk through difficulties to see what might help
  • Provide information about your rights under Equality Legislation and access to funding if you are one of our disabled students
  • Liaise with Departments and/or Halls on your behalf to have mental health issues taken into consideration and prevent build-up of problems
  • Signpost to appropriate services and resources, including other university support services
  • Help you to access services by providing information, advocacy and support
  • Assist you to liaise with specialist agencies
  • Support you during and after hospital admission/ break from studies
  • Provide opportunities to meet in facilitated groups to build confidence/ meet others with similar experiences.
  • Provide tips on self-care, online resources and lifestyle advice

Exceptional Circumstances

Our practitioners are usually able to provide a supporting statement for Exceptional Circumstances if you have been or are coming for appointments during the period that you feel your studies have been affected. But we cannot usually provide a statement if this is not the case, and suggest you contact the Student Experience Team for advice on who might be able to provide a supporting statement for your claim, if this is needed.

How to contact us

If you would like to access our service here at the University, you can simply fill out our online appointments form in order to arrange an appointment with our Student Wellbeing team.

Equality, diversity and inclusion 

We are committed to promoting and enabling a positive culture where staff, students and visitors are confident to be their authentic selves. We focus on inclusion as a way to ensure equality of opportunity for all our people and to demonstrate our commitment to Equality, Diversity and Human Rights.

You can find out more on how Staffordshire University is promoting the equality, diversity and inclusion for all students and staff. 

Your mental wellbeing

We all experience difficulties that affect our mental wellbeing, and as a student, you may well find yourself experiencing some of these. These might be related to issues and events at university, or they might be connected to previous experiences or problems in your personal life; we have help and support for you whatever your circumstances.

All Staffordshire University students can access mental wellbeing and counselling support via one combined Student Wellbeing service

For more information about support during your time at Staffordshire University London, email

Student Space

Student Space, a new FREE collaborative mental health programme, has launched to help make it easier for you to find the support that you need during the coronavirus pandemic.

Find out more

Mental health resources

Staffordshire University London students going through a tough time can also now access free online support from external providers signing up with their university email address.  

Access resources


Staffordshire University London students going through a tough time can now access free online support with Togetherall . Whether you’re struggling to sleep, feeling low, stressed or not coping, Togetherall can help you get support, take control and feel better.

The service provides 24/7 online peer and professional support, with trained counsellors. Togetherall provides a safe space online to get things off your chest, explore your feelings and learn how to improve and self-manage your mental health and wellbeing. Togetherall is totally anonymous, so no one will know you’ve chosen to use it unless you tell them.

To join Togetherall’s supportive online community, simply go to  and sign up with your university email address. You then choose an anonymous username for your time on the wall.

Request support

While you are on campus in London, your Student Support and Information Administrator and Institute Managers are in charge of looking after your welfare. They are backed by the support of a full team of counsellors and wellbeing advisors at our main campus at Stoke-on-Trent.

Simply complete the form below to request support from us. We will look at the information you have provided and contact you to arrange an initial assessment appointment, or signpost you to another service if we are not the most appropriate service for you.

Assessment appointment request form
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